SUMMARY: Reporting to the Director of Knowledge Management & Research Services, the Knowledge Management Operations Analyst will lead efforts to implement and curate systems that deliver knowledge to the firm. The Analyst will have responsibility for the content/information architecture, implementation and strategy around the KM Platform and data analytics. This is a great opportunity to deliver new knowledge sharing systems that will have an immediate impact. The ideal candidate will have strong interpersonal, organization, and communication skills, and will be adept at working cross-functionally.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Define business requirements, content/information architecture and functional specifications for KM systems
Lead the development, implementation, curation, and management of the firm’s KM Platform (intranet replacement)
Work collaboratively with stakeholders and user groups to understand business needs
Partner with internal teams to implement new systems that create greater access to content and tools
Develop a data extraction and presentation architecture in conjunction with existing and planned business systems, such as Intapp and Aderant, to support data analytics
Drive management engagement on data consumption
Maintain active and open communications to encourage knowledge sharing
Contribute to training and onboarding of KM systems, including roll-out plans, communication materials, and support
Gather, track and report on the effectiveness of KM systems and identify opportunities for enhancement or modification
Stay abreast of industry trends, best practices and the product landscape to meet current business challenges and continue to evolve
All other duties as assigned or required.
Core Competencies and Qualifications
Strong analytical, critical thinking, and problem solving skills
Ability to work collaboratively and effectively with stakeholders and user groups
Excellent interpersonal and communication skills
High degree of organization with ability to drive projects towards the expected outcomes
Understanding of user experience and usability principles
Keen interest in promoting the value of knowledge sharing
5+ years of experience leading content and information architecture strategy
Advanced knowledge and experience with KM / intranet technology solutions
Experience in a law firm or professional services environment preferred
Bachelor’s degree required
About Goulston & Storrs
Goulston & Storrs is a modern, vibrant firm where the practice of law is pursued with deep expertise, wide diligence and inspiring camaraderie. As an Am Law 200 law firm, we have a rich bench of lawyers, paralegals and business professionals collaborating across multiple disciplines and industries. Known for its roots as a real estate powerhouse, the firm includes leading corporate, litigation, and private client and trust practices.
Goulston & Storrs provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, handicap, disability or veteran status in accordance with applicable state and federal laws. In addition, Goulston & Storrs complies with applicable federal, state and local laws governing nondiscrimination in employment.