As a member of the Knowledge Management Department, the Firm Intelligence Administrator is responsible for the successful implementation of the Foundation system and related firm experience databases. Serves as the subject matter expert and supports the content development, testing, analysis, and maintenance of experience repositories in support of the achievement of Firm requirements. This role will be eligible for a hybrid remote work environment.
Oversee the day-to-day operations of the Foundation system related to processes and workflows
Responsible for content and maintenance of related experience systems.
Configure system(s) to Firm specifications and deliver required content and functionality within project timeframes.
Ensure data integrity, quality, and security in the databases.
Validates data flowing into Foundation and related databases from other systems and works with the appropriate teams to correct data in the source systems as needed.
Communicates with appropriate vendors regarding issues, questions, and enhancement requests.
Oversee the design, creation and testing of reports as needed.
Provide system training and support to end-users.
QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):
Bachelor’s degree or equivalent experience required. Bachelor’s degree in Computer Science, Information Systems or Library & Information Science a plus.
Minimum of 2 years’ experience in the Legal Industry in KM, Practice Support, Library or Marketing.
Knowledge, Skills, & Abilities:
Strong understanding of KM, data structures and process improvement.
Familiarity with multiple areas of law – both jurisdictional and topical.
Passion for legal technology and technical platforms and their impact on the practice of law.
Strong business analysis skills and the ability to analyze information and think systematically.
Understanding of user interface and user experience design.
SKILLS & ABILITIES
Detail oriented, ability to multitask and meet deadlines. Ability to manage shifting priorities and workloads.
Self-motivated, ability to work in a team and independently.
High level of customer service.
Demonstrated ability to analyze issues and problems systematically, gather broad and balanced input, draw sound conclusions and translate conclusions into timely decisions and actions.
Experience deploying and supporting software.
Strong project management skills.
Outstanding communication skills that enable clear, concise oral and written communication to all levels of the organization.
High proficiency in communicating complex concepts and their value in tangible, easily understood terms (technology and legal concepts)
Presentation: effectively utilizes visual media when appropriate and demonstrate professional yet comfortable presentation style.