Lowenstein Sandler is one of the most sophisticated law firms in the United States, with over 350 lawyers and 300 business services professionals serving clients from offices in New York, Palo Alto, New Jersey, Utah, and Washington, D.C. We recruit candidates who seek a collaborative, entrepreneurial culture that prioritizes our clients, our colleagues, and the communities where we work and live. Committed to career development and to a diverse, equitable, and inclusive workplace, the firm offers many programs and opportunities for personal and professional growth. We seek professionals for our business services group who share these values.
Well versed in Microsoft Applications, Office 365 highly preferable, iManage Work 10 or a relevant Document Management System, Windows Registry, centralized desktop management applications (SCCM/Intune), desktop imaging software.
What You Will Do:
The Sr. Application Support Engineer is a highly technical hands-on position responsible for second level support of all firm-wide applications, including, images, rollouts, customizations and integrations relating to the end user experience. This position is also responsible for quality control of applications prior to their release into the production environment. Sr. Application Support Engineer will serve as technical project lead, working with internal/external teams, for application upgrades and implementation. This is a highly technical hands-on position that will interact heavily with all levels of the firm and external consultants. The individual will partner with Help Desk personnel to resolve recurring issues and ensure a stable, functional and technically up-to-date computing environment. This position will assist with providing direction for the Firm’s end-user experience.
Essential Job Requirements:
Day-to-day troubleshooting of desktop applications
Second level support on an on-going basis including telephone/deskside support and resolution of IT Incidents
Day-to-day management of firm applications
Work with Help Desk staff to identify and resolve recurring issues relating to desktop environment
Perform QA for off the shelf or home grown applications
Assist in developing and maintaining knowledgebase, documentation and procedures relating to desktop and applications
Build, update and maintain standard images for desktop, laptops and Citrix environment
Assist with the support of the DMS environment
Keep current on latest technology trends
Skills, Knowledge, and Abilities:
Well versed in Microsoft Applications, Office 365 highly preferable, iManage Work 10 or a relevant Document Management System, Windows Registry, centralized desktop management applications (SCCM/Intune), desktop imaging software
PowerShell or related scripting language
Knowledge of application customization and integration; legal specific applications preferred
Experience with Service Now
Proven analytical and problem-solving abilities with strong attention to detail
Possesses and demonstrates exemplary customer service skills, and excellent communication skills
Strong documentation and procedural skills
Must be self-motivated and work independently with minimal supervision
Experience working in a team-oriented, collaborative environment
Work with the Project Manager to insure that quality service and support is provided to the firm with respect to application integration services.
Evaluate proposed projects and consult with appropriate vendors to assess adequacy of existing applications.
Office Location: Roseland, NJ
Schedule: Monday through Friday; 9:00 am – 5:00 pm
Amount of Travel Required: None
To view the full job description, click apply to be directed to our firm website.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required by employee.
Lowenstein Sandler LLP is not accepting resumes from search firms for this position. Regardless of past practice, all resumes submitted by search firms are to be deemed the sole property of Lowenstein Sandler LLP, and no fee will be paid in the event the candidate is hired by Lowenstein Sandler LLP as a result of the referral.
Lowenstein Sandler LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.