As a member of the KM and Innovation Department, the Practice Innovation Lead will anticipate, identify, and implement innovative legal technology solutions within the Firm. The Practice Innovation Lead will be responsible for tightly lacing an understanding of the practice of law with technology, knowledge management, business analysis, process improvement and project management. Ultimately, this role provides solutions that enhance the client experience. This role will be eligible for a hybrid remote work environment.
Practice Support and Innovation
Serve as the point of contact for Practice and Innovation solution needs to gather, synthesize, and prioritize solution requirements regardless of technology to be used
Work with attorneys, clients, and vendors to document requirements/ challenges to build and refine practice innovation solutions.
Design and build legal solutions to address internal and external Firm client needs such as document automation, logic driven solutions and similar technologies.
Provide ongoing support for deployed solutions and serve as point of contact for troubleshooting inquiries.
Assist with standard forms, current awareness, search, external resources/tools, local counsel referrals, and other KM tools and resources.
Actively participate in marketing Innovation services to Departments and Practice Groups by independently participating in Department and/or Practice Group Meetings.
Work cooperatively with attorneys to ensure the highest level of effectiveness and efficiency of work product.
Innovation Tool and Solution Analysis
Stay abreast on legal innovation trends and advise leadership on best practices.
Review, research and analyze Innovation tools under consideration for purchase
Work with the Sr. Manager on the Analysis Process of all Practices Support and Innovation Tools.
Draft criteria to analyze KM and Innovation Tools.
Compare and evaluate resource to identify gaps and business needs.
Work with Attorneys, staff, and clients (as applicable) to gather requirements necessary to analyze Innovation Tools and coordinates the analysis of the same.
Make recommendations regarding the purchase of Practice Support Tools and Innovation tools.
QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):
Bachelor’s Degree, required. Practicing J.D., Masters or equivalent experience with legal industry experience strongly preferred.
4 -8 years in the legal industry
Knowledge, Skills, & Abilities:
Strong understanding of KM, process improvement, legal project management
Strong business analysis skills and the ability to analyze information and think systematically
Passion for legal technology and technical platforms and their impact on the practice of law
Understanding of user interface and user experience design
Familiarity with multiple areas of law – both jurisdictional and topical
Skills and Abilities
With minimal supervision, ability to exercise initiative and judgment to make decisions within the scope of their assigned authority.
Ability to manage multiple, simultaneous and demanding deadlines
Ability to work cooperatively with attorneys, admin departments and clients
Intellectual curiosity and an uncompromising commitment to quality
Accountability for completion of all aspect of projects from beginning to end including all follow-up.
Demonstrated ability to adhere to the confidential nature of the legal environment
Understanding of KM Teams and scope of projects
Excellent problem solving and analytical skills
Demonstrated ability to analyze issues and problems systematically, gather broad and balanced input, draw sound conclusions and translate conclusions into timely decisions and actions
High proficiency in communicating complex concepts and their value in tangible, easily understood terms (technology and legal concepts)
Advanced knowledge of all KM Tools in order to provide planned, ad hoc and just-in-time training (i.e., HotDocs, Neota and Fliplet)
Outstanding communication skills that enable clear, concise oral and written communication to all levels of the organization – including non-technical users, members of the KM Team, and management.
Ability to liaise with non-technical users and translating their needs in to solutions.
High level of customer service
A strong team orientation and a professional attitude
Ability to analyze and summarize findings in a concise manner and to package and format results accordingly