Position Description This position has a broad range of responsibilities across a variety of systems and services. Most importantly, providing timely and courteous support to the attorneys, staff and other professionals of the D.C. office. In addition to first and second level support including the use of the Help Desk ticketing system Footprints, the individual is responsible for escalating issues and communicating effectively. Essential Duties Responsible for hardware setup including imaging computers, provisioning mobile devices, deploying new hardware as needed including printers and, configuring Cisco desk phones. Facilitate the set-up of video conferences, on premise meetings and presentations including the coordination with internal
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