Venable LLP is seeking an experienced Audiovisual Technician to be responsible for the operation, testing, troubleshooting, and maintenance of our Baltimore, MD audiovisual (AV) and videoconference (VTC) systems, as well as backup support and monitoring of all firm offices’ AV and VTC events.
Our business needs require the Audiovisual Technician to work onsite in our office a minimum of two days per week. We expect this requirement to increase over time as normal in-office work resumes.
The ideal candidate will be responsible for...
Serving as an escalation point to the Service Desk staff in troubleshooting and resolving AV-related problems
Assisting firm wide IT and AV Support teams with setups and serving as an escalation point to those teams
Conducting AV equipment testing and assessments
Monitoring workflow, Service Desk queues, external connection requests, and team escalations
Acting as an onsite contact for vendors performing complex AV-related repairs
Being a liaison to other firm departments for event support
The successful candidate will demonstrate...
A minimum of three years’ experience configuring and troubleshooting the following:
Videoconference (VTC) codecs
Conference room control systems (Crestron/Biamp)
Audio and video components, including audio DSPs and analog and digital switchers
Thorough knowledge of protocols and AV design, including signal flow, VLANs, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, Cisco Jabber, and Microsoft Teams
Strong customer service and communication skills; including the ability to train non-technical users on technical systems and equipment
The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks
The ability to frequently walk for up to 60% of work day
The capability to push an equipment cart of approximately 50 pounds
Venable holds certain guiding principles central to its hiring and employee development processes. We value integrity, collaboration, professionalism, hard work, and client service at every level. Interested in adding your voice to Venable? We would love to hear from you.