At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you’ll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.
As a member of the Technical Support Team responsible for Level 2 support you will have primary responsibility to a specific legal team within the firm. You will provide a concierge level of technical support service to this legal team either desk side, phone, email, remotely or during in-person travel. You will work with this legal team to assist with their in-office, remote, home and mobile technology needs. Through team work, innovation, and effective communication, you will represent the Technology Services Group with the highest level of client service.
On any given day, you will be working with this legal team on a variety of requests and projects. You will:
Provide world class concierge level of technical support service for hardware and software
Use the incident management system to properly document and escalate issues
Perform advanced troubleshooting and research of incidents and problems
Collaborate within the larger IT support team
Troubleshoot and describe technical issues and problems to Tier 2 and Tier 3 teams
Proactively learn current and newly released applications
Set up and support of meetings, conference calls and video calls
Proactively educate the supported legal team on technology best practices
Be available for frequent over time and a regular on-call requirement during out of office hours, including weekends
Be available to travel at least 75% of the time often with a short notice on travel time
Act as floor support backup to the Chicago Technical Support team
Minimum 1-3 years of general IT support experience in the legal environment
Knowledge of Microsoft Windows 10, and Microsoft Office 2016 within a professional services organization
Knowledge of audio/visual applications, equipment and tools
Knowledge and support of various mobile email devices (iOS, Android, etc.) and tools
The ability to utilize and troubleshoot web-based applications
Outstanding internal and external facing client service orientation a must
The ability to handle conflict and difficult situations within a technical and client service environment
Effective communication abilities to all levels of personnel
The ability to adapt to changing technology within a professional services organization
The ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients.
Be able to convey difficult technology concepts in non-technical terms in a proactive way that enables the client to work effectively.
Self-motivation and the ability to execute tasks and make decisions independently and with the TSG team in high-pressure environments and situations
Technical experience within the Legal industry, as well as support experience with a Document Management System (DMS),
Carpe Diem, Citrix, and other legal applications
Demonstrated professionalism, patience and a sense of calm in high stress situations. Ability to convey suggestions and concerns in a professional, client service-based manner.
A patient personality with an interest in training client constituents
Certifications a plus (A+, Network +,MOS, ITIL Foundations, etc.)
A bachelor degree, or comparable experience preferred
WHAT WE PROVIDE:
Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our allied professionals are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence.
We are also proud to be an influential leader in inclusion and diversity. The firm has been recognized for our efforts by the Human Rights Campaign and the Minority Corporate Counsel Association. We are Mansfield 2.0 certified, a reflection of our ongoing commitment to advancing candidates from underrepresented groups.
MORE ABOUT SEYFARTH:
With more than 900 lawyers across 17 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at www.seyfarth.com/careers/.
Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.
To achieve our goal of equal opportunity, Seyfarth Shaw maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans. If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the followinglink:https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seyfarth is an EO Employer –M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.
This position is based in Chicago, IL 60606
Please apply on our career website: https://www.seyfarth.com/careers/index.html