Venable LLP has an opening for a Desktop Support Engineer to join our Information Technology Department. This internal client facing role will be responsible for delivering IT support to the business, focusing on computer hardware, printers, peripherals, telephony devices, network connectivity and software applications onsite and remotely.
The ideal candidate will be responsible for...
Troubleshooting and analyzing hardware and software technical tickets and requests
Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs
Addressing user requests and following up to ensure timely and satisfactory resolution
Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes
Participating in asset management and control activities
Working in concert with internal IT teams to ensure the highest level of service delivery to user community
The successful candidate will demonstrate...
Minimum of 3 years supporting Windows desktop/server operating systems and technologies including Active Directory, DNS and DHCP and group policies
Experience with endpoint management software platforms, desktop provisioning technologies and PXE
Proficiency with Windows printing and scanning operations, including installation and support of network and home office devices
Proficiency with mobile devices, including enterprise software activation, troubleshooting and support
Experience with Citrix virtual desktops and applications and VPN technologies
Knowledge of home networking technologies including modems, access points, switches, and routers
Strong customer service and communication skills
The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks
The ability to frequently walk for up to 50% of work day
The capability to push an equipment cart of approximately 50 pounds
Our business needs require the Desktop Support Engineer to work onsite in our office on a regular basis.
Venable holds certain guiding principles central to its hiring and employee development processes. We value integrity, collaboration, professionalism, hard work, and client service at every level. Interested in adding your voice to Venable? We would love to hear from you.
We comply with the Los Angeles Fair Chance Initiative for Hiring. Conviction of a crime will not necessarily be a bar to employment at the Firm. Factors such as age at the time of the offense, type of the offense, seriousness of the offense, remoteness of the offense in time, position applied for, rehabilitation, overall record, and other relevant factors will be taken into account in determining effect on suitability for employment.