Global IT Service Desk Analyst II (Monday - Friday 10:00 a.m. - 6:00 p.m.)
Essential Job Functions POSITION OVERVIEW The Global IT Service Desk is responsible for providing premium, 24 hours a day, 7 days a week call center and email support to all Attorneys, Legal Assistants and support staff and administrative personnel in regards to technology-related issues and requests. The Service Desk Analyst II position will receive the majority (90-95%) of incoming requests for assistance via telephone and email. Responsibilities include, but are not limited to: Fielding Service Desk calls; resolving approximately 75% of problems upon first contact and referring advanced problems and requests to the appropriate technicians. Tracking customer calls and recording
This job listing is no longer active.
Check the left side of the screen for similar opportunities.