Cox, Castle & Nicholson, a prominent California law firm with offices in Los Angeles, San Francisco and Orange County, currently has an IT Support Specialist position opening in our Century City Office. Essential Duties & Responsibilities Responsible for supporting and improving the end user experience as it relates to the firm’s technology systems, following policies and direction from the Systems Manager and as presented in the Service Level Agreement (SLA). Provides accurate, timely and creative solutions to end-users across all offices and remote. Troubleshoot, resolve and document solutions for issues and requests escalated from the service desk or received directly from end users. Provide regular communication on open
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