Reports to: Technical Applications ManagerEmployment Status: Full Time Position Purpose – The Desktop Support Analyst is responsible for the support and maintenance of multi-tiered and major business desktop applications in use within the Firm as second level support. The Desktop Support Analyst analyzes and resolves problems escalated from first level support and provides a higher degree of diagnostic and resolution skills, playing a critical role in managing the escalation process for support issues. In addition, the Desktop Support Analyst will have significant exposure to high-level partners at the firm with critical issues. The Desktop Support Analyst must also be able to demonstrate the following proficiencies:
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