Details
Posted: 03-Jan-22
Location: Baltimore, Maryland
Type: Full Time
Categories:
Information Technology (IT)
Operations
Venable LLP is seeking a dynamic Applications Analyst for our Baltimore, MD office. This position is responsible for supporting the implementation of commercial off the shelf (COTS) and SaaS applications by using defined business requirements to analyze the impact that software upgrades and changes have on existing user workflows.
The ideal candidate will be responsible for…
- Developing and maintaining user flows and task flows for applications
- Using defined business requirements, conduct the needs assessment evaluation and analysis to identify how software changes impact and/or change existing user workflows. Summarize findings for the project team.
- Proactively research and identify new workflows to replace existing workflows and work with users to test and validate workflow changes.
- Participating in software usability studies, user research and testing on existing and new applications as needed.
- Synthesizing user data from many sources to identify opportunities to improve the user experience. Recommending design/configuration changes to the Applications Engineering team for review and implementation.
- Collaborating with Training team and providing the information necessary for the development of customized/targeted training materials to support the specialized workflows utilized by individuals, teams, practice groups, etc.
- Participate in the development of targeted and effective written communications related to the announcement of software upgrades and changes.
- Ensuring that user experience is embedded into implementation projects and generally help the team better understand and meet the needs of their users.
- Preparing and maintaining documentation related to workflow changes, test results, user feedback analysis, etc. Documenting all work using required standards, methods, and tools.
- Focusing on improving and growing the understanding of the user experience function within IT through the development and maintenance of user persona profiles for all applications.
The successful candidate will demonstrate...
- Bachelor's Degree in a related field or equivalent experience
- A minimum two years supporting enterprise COTS and/or SaaS applications, in a multiple office environment is a plus
- Ability to think strategically, understand business requirements and problems, collect information, and translate into workflow solutions
- Experience working in an ITIL environment; ITIL v3 or v4 Foundation certification highly preferred.
- Proficiency in Microsoft Office Applications
Venable holds certain guiding principles central to its hiring and employee development processes. We value integrity, collaboration, professionalism, hard work, and client service at every level. Interested in adding your voice to Venable? We would love to hear from you.
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