ILTA Career Center

Sheppard, Mullin, Richter & Hampton LLP, an Am Law 50 firm, is seeking a Marketing Technology Manager.

This position can be based in any of our U.S. offices. There is only one opening.

The Marketing Technology Manager is responsible for the oversight of all technology used by the Business Development Department including the identification of new products, rollout and training, management of existing software and vendor management. The Manager is expected to learn how the marketing technologies interact and integrate with other products in the firm, working closely with the firm’s Information Technology and Knowledge Management departments. As the subject matter expert for these resources, the Manager is looked upon to identify efficiencies and process improvements, develop and communicate best practices and create training modules.

Reporting to the Chief Business Development & Marketing Officer, the Manager provides leadership for the ongoing management, development and support of the systems portfolio overseen by the Business Development Department.

• Has ownership of the marketing technologies currently used by the firm and additional technology brought into the firm to support business development activities, including but not limited to InterAction, Pitchly, ContactNet, gwabbit, Vuture, Foundation
• Manages the firm’s CRM, including data management, quality control and user support
• Oversees the process of integrating data from other firm business systems
• Develops, supports and documents business processes and procedures with use of the firm’s systems
• Identifies opportunities to automate business processes and assists key users in defining and implementing such processes to maximize utilization of the system
• Liaises with Information Technology and Knowledge Management, as critical functions of the firm that interact with the Business Development Department
• Ensures consistency with how the resources are deployed, supported and reported on
• Develops and delivers consistent reports on usage of the technology, including trends and issue spotting

Essential Functions:

• Leads integration efforts with the marketing technology on behalf of the Department
• Develops training modules
• Creates process manuals and maintains best practice documentation
• Is the subject matter expert for the marketing technology used by members of the Department

Supervisory Responsibilities:
Direct supervisory responsibility for one role. 

Required Qualifications: A minimum of 8 years in a project management leadership role in a law firm or professional services firm. Knowledge of and in-depth experience working with CRMs in a professional services environment. Project management experience including rollout of new software, training modules and ongoing maintenance. Experience with SQL reporting. Strong organizational skills and client service acumen. Demonstrated ability to develop and document business processes. Solid understanding of database concepts and web-based platforms. Self-motivated and demonstrated interest in learning new software and database applications. Strong analytical, problem solving, and decision-making abilities. Excellent verbal and written communication skills.

Preferred Qualifications: Law firm experience with specific understanding of InterAction and other CRM platforms. Experience with project management software.

Education

Required: Bachelor’s Degree

Computer/Software Knowledge
Required: InterAction or other related CRM, Microsoft Office Suite
Preferred: Power BI, SSRS

Work Environment

After hours and weekend work will be required on occasion as the workload requires.

Travel Requirements

Minimal travel and up to 25% annually. Travel will be to various Firm U.S. offices.

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Sheppard Mullin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, national or ethnic origin, ancestry, citizenship, age, marital status, medical condition, physical or mental disability, veteran status, all other characteristics prohibited by law.

The Firm is requiring all employees to be fully vaccinated against COVID-19. Proof of vaccination will be required upon offer acceptance.