Best Best & Krieger LLP is a nationally recognized law firm focused on delivering effective and client-service oriented solutions to complex legal issues facing public agencies, businesses and individuals across the U.S. BB&K is proud to trace the firm's success back to the groundwork of professionalism and community service laid by its founders 135 years ago. Today, with nearly 250 attorneys in offices throughout California and in Oregon and Washington, D.C., we efficiently and meaningfully assist our clients with complex, multi-disciplinary issues and provide creative solutions.
At BB&K, we place a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to inclusiveness and collaboration. We are proud of our diverse workplace, where we respect and value our colleagues for their unique perspectives and experiences.
BB&K has an immediate opening for a Technology Adoption Analyst to serve as a member of a dynamic IT Customer Experience team. The Technology Adoption Specialist will participate in the design, implementation and adoption of enterprise productivity tools. They will be directly involved in improving end-user engagement (especially attorneys), and will help to accelerate migration to BB&K software apps and process automation tools. The Technology Adoption Analyst will work closely with colleagues, stakeholders, practice groups, departments and teams to participate in a range of business change and effective technology adoption strategies. This is a challenging role, requiring a positive and flexible attitude, a strong understanding of law firm business processes, change management, training/coaching and project management.
For a more detailed job description, please click go to www.bbklaw.com "Careers" and apply online only. Qualified applicants must attach a resume and cover letter to be considered for employment.
No phone calls or emails.
Best Best & Krieger is an equal opportunity employer.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Advanced knowledge of the Windows 10-11 operating systems, Microsoft Office, desktop/laptop hardware and mobile devices. Apple/Mac experience is a plus.
Significant experience with iManage Work 10 Document Management System and a variety of applications unique to law firms
Creating and implementing Technology Adoption Programs
Knowledge of effective engagement and facilitation techniques
Excellent verbal, written and/or interpersonal communication skills
Attention to detail and quality of work
Understanding of the functional capabilities and limitations of technologies used by law firms
Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment.
Bachelors degree in computer science (or equivalent work-related experience) is preferred, as well as two years of experience working in a law firm environment.
Analyzing and understanding customer and business needs, then translating them into application and operational requirements.
Influencing, negotiating with and providing challenge to stakeholders and internal customers.
Coordinating with project teams, setting a collaborative team culture, building capability and creating an environment of continuous change and learning.
Providing technical expertise in business change, improvement and transformation.
Setting standards in business change, improvement and transformation.
Developing organizational capability in business change, improvement and transformation.
Measuring and evaluating adoption, as well as the impact and learning from business change
This position supports Working From Anywhere (WFA), and/or a hybrid format (home- and office-based).
This position is in a professional office environment that routinely uses standard office equipment (computers, phones, copy machines, filing cabinets, etc.).