Under the direction of the Litigation Support Operations Manager, the Litigation Support Technician is responsible for performing all standard processes handled by the Litigation Support Operations department. The Litigation Support Technician is responsible for assisting with the technical support of litigation support software applications and network systems, including maintaining and troubleshooting solutions for identified litigation support needs at the firm.
Utilize, maintain and troubleshoot litigation support software applications, databases and networks.
Load and extract delimited text data to/from litigation support software applications and perform data normalization, global edits, removal of duplicates and overlay or merging of data into existing records and/or index databases.
Load received files onto network file servers according to file type.
Perform quality checks, load data, and image files using litigation support applications such as Relativity or other data analysis software (such as MS Excel or Access).
Provide application support and troubleshooting assistance for litigation support software applications, image scanning and printing.
Ensure quality assurance and perform quality control measures on all processes performed.
Assist in duplication and creation of media.
Ability to be flexible to work overtime as required.
Other projects as assigned. Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email email@example.com (current employees should contact Human Resources).
Education and/or Experience:
Bachelor's Degree in CMIS, CS, Engineering or related field or equivalent work experience required.
Technical skills of computer networks and a Microsoft Windows operating system.
Efficiency with Microsoft Office, including Excel.
Ability to work independently or as a part of a cross-functional team in a production environment.
Flexibility to work overtime.
Experience with database and spreadsheet applications: MS Access, SQL, etc.
Knowledge of litigation database applications (Relativity, LAW, NUIX, Concordance, IPRO, LiveNote, Case Map, Case Notebook, HighQ) including the ability to create, maintain and troubleshoot databases.
Previous experience at a law firm or litigation support vendor.
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.