SUMMARY: Under the general supervision of the Help Desk Manager, and according to established policies and procedures, the Help Desk Specialist is responsible for the Firm wide help desk support operations. This position is open to any of Barnes & Thornburg's 20 nationwide office locations. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Provides user support via telephone and email for all Firm users on all core software applications. 2. Provides trouble shooting assistance for all users to support hardware and software, including, but not limited to A. Excellent troubleshooting skills. Ability to resolve issues for both hardware and so
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