Details
Posted: 10-Jun-22
Location: Philadelphia, Pennsylvania
Type: Full Time
Required Education: 4 Year Degree
Salary: Negotiable
Categories:
Information Technology (IT)
Operations
Salary Details:
Excellent compensation, a comprehensive benefits package, and a generous paid time off program.
Ballard Spahr LLP, a national law firm with 15 offices across the United States is seeking an Applications Technician to be responsible for the implementation and daily administration, maintenance, support and documentation of desktop applications and systems relating to computing and technology firm wide.
Our Applications Technician will:
- Review software applications for opportunities to deliver the most effective software to enable those in the organization to perform their jobs more efficiently
- Work with the Applications Support Team with regard to new application installs, upgrades and refresh projects; monitors vendor sites quarterly to determine timing and pertinence of application upgrades/updates
- Troubleshoot issues across the firm’s application suite and documents the resolutions
- Assist with desktop application testing, configuration recommendations and quality assurance
- Assist with shaping the Information Services knowledge base by creating content, ensuring quality, and fostering knowledge-sharing among all support groups
In conjunction with the IS Core Management Team, develop and enforce best practices and policies, and assist with after-hours emergency and on-call support on a rotation schedule.
The selected individual will be self-motivated, results-oriented professional who consistently demonstrates integrity and the ability to build trust and credibility. Strong interpersonal skills and ability to interact with a broad range of people. Adept at developing, nurturing and encouraging staff to embrace change and improve the organization. Exercise sound judgment, patience and discretion. Solid communication skills to effectively communicate with end-users, executives and other technical team members. Superior organizational skills, problem-solving skills and the ability to manage multiple projects simultaneously.
The successful candidate will possess a Bachelor’s degree, preferably in Computer Science or Management Information Systems and 3+ years of relevant experience. In lieu of a bachelor’s degree, 5 years of relevant experience in the IT field is required. Substantial experience with ServiceNow or a similar ITSM platform, Microsoft Suite of Technologies, legal applications, in-depth knowledge of iManage FileSite or equivalent document management system and thorough knowledge of technical support operations and processes with an ability and motivation to learn new technologies quickly with minimal support and guidance. Prior experience working in the legal or professional services environment a plus.
Ballard Spahr is committed to increasing diversity in the legal profession and to supporting the communities where we live and work. People from all backgrounds are valued and integrated into every part of the firm. Diverse candidates including women, people of color, members of the LGBTQIA+ community, veterans, and individuals with a disability are encouraged to apply.
The health, safety and well-being of our Ballard community is a top priority. Therefore, all lawyers and staff are required to be fully vaccinated as a condition of employment. We believe this is the most prudent position to take in order to meet our obligation to provide as safe of a workplace as possible. The firm will provide exemptions and accommodations for medical and religious reasons consistent with applicable law.
The Firm is not accepting resumes from search firms for this position.
Ballard Spahr offers excellent compensation, a comprehensive benefits package, and a generous paid time off program. For immediate consideration, please visit https://jobs.silkroad.com/BallardSpahr/Careers and apply online.
Ballard Spahr is an equal opportunity employer committed to fostering a culturally diverse environment. The firm encourages applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.
