ILTA Career Center

Primary Responsibilities

• Assist with testing, configuring, updating, and troubleshooting the department's current electronic tools, resources, and systems by working with vendors, IT, and research staff.
• Participate in the ongoing assessment and enhancement efforts of the department to select, implement, and provide access to electronic resources.
• Coordinates with Research Operations group regarding passwords and access related to staff arrival and departure workflows and maintaining online subscriptions.
• Assists in administration and updating of the electronic resource management tool Onelog.
• Monitors the workflow ticketing system and responds to user inquiries concerning electronic resource access and issues.
• Creates and updates user awareness documentation for digital research resources, including but not limited to access instructions and troubleshooting information.
• Works cooperatively with Research Services and other departments to promote the use of digital tools and resources to serve our users.
• Implements and supports authentication methods as appropriate, including the use of IP authentication, password, SSO, and API technology in compliance with associated licensing agreements.
• Assists in video production, editing, and uploading of training presentations to firm's course site
• Assists in providing regular updates to Research Services management and staff on the status of ongoing projects and resolution of electronic resources issues.
• Performs other duties as assigned .
• Working hours may vary in order to support the team in all US time zones / throughout the US domestic offices.

A bachelor’s degree is required. A master’s degree in Library Science (MLS) is preferred, or a master’s degree in another specialty may be considered in lieu of the MLS. A minimum of 2 years of experience in a technical or research role may be substituted for the master’s degree.
 

The successful candidate will have:

• Strong technology and analytics skills, with attention to detail and quality of work product with demonstrated initiative, task management, organizational, and problem-solving skills to handle multiple projects and shifting priorities.
• Keen interest in innovation and technology, and ability to quickly learn new platforms and appropriate technological solutions to support changing operational goals and institutional needs.
• Strong customer service orientation, with experience communicating with technical and non-technical peers; including excellent interpersonal, written, and verbal communication skills.
• Ability to work independently and as a team player with diverse people.

Preferred experience with and understanding of legal research workflow and previous experience relating to research and analysis.

Technical Proficiencies:

• Microsoft Office, particularly Excel, OneNote, Teams, and Outlook, and familiarity with SharePoint.
• Familiarity with video conferencing and video editing tools
• Familiarity with legal research platforms such as Westlaw, Lexis Advance, Bloomberg Law, VitalLaw, PACER, HeinOnline, and others preferred