Dentons US LLP is currently recruiting for a North America IT Service Delivery Manager. This position will be responsible for the management of the service desk, projects and installations and report to the North America IT Support Services Director. Responsibilities: Facilitate IT communication in form of IT Notices during planned and unplanned service interruptions to the user community Problem and incident management ensuring that ensure SLA’s are achieved and client expectations are met (or exceeded) Service transition for customers as services are added or removed Develop and implement a project accounting approach to identify project profitability Ensure the company tools and information systems are utilized
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