ILTA Career Center

The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the 8:30 a.m. to 5:00 p.m. Monday through Friday shift.  The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. The Service Desk Analyst position is a hybrid position.Responsibilities include but are not limited to:  Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations. Exhibiting ownership and timely resolution of all incident tickets and change orders. Interacting directly with other IT groups to determine the proper remediation for