Education/Training/Certifications:
- University degree in a related field preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
Professional Experience:
- Law Firm experience a plus
Technical Skills:
- Advanced proficiency in Microsoft Office products
- Knowledge of related problems with OS and registries
- Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools
- In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities
- Strong knowledge of hardware, printers and laptops and iPhone and Android devices
- Imaging and configuring PCs to Firm standards for rollout to users
- Ability to 'teardown' and repair laser printers (where applicable)
- Ability to build a clone computer and troubleshoot all computer hardware issues
- Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues
- Knowledge of document management systems and e-filing processes
Performance Traits:
- Strong written and verbal communication skills. Able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
- Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
- Ability to work under pressure, meet deadlines with shifting priorities
- Must be a self-starter with a high level of initiative
- Strong customer service skills, able to anticipate needs and exercise independent judgment
- Strong attention to detail, organizational skills and the ability to handle multiple projects
- Maintains confidentiality and exercises discretion
- Exercises solid strategic thinking and problem-solving skills
- Team player
- Excellent customer service skills, e.g. helpful empathetic approach; handles difficult customers and situations in a calm professional manner
- Encourage team members to provide continuous feedback to each other and share information openly
- Ability to mentor and direct other team members to ensure the completion of tasks
Physical Requirements:
- May require occasional lifting of up to 20. Lbs.
(Mayer Brown currently works within a hybrid model- 3 days on site, 2 days work from home).
The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.