Details
Posted: 27-Jul-22
Location: Washington, D.C.
Type: Full Time
Preferred Education: 4 Year Degree
Salary: commensurate with experience
Categories:
Information Technology (IT)
Operations
Preferred Education:
4 Year Degree
Additional Information:
Telecommuting is allowed.
The IT Support Specialist is responsible for providing hardware and software support to the end users and responsible for the deployment and management of technology systems essential for day-to-day business operations. The IT Support Specialist will have frequent interaction with internal users where courtesy, tact, cooperation, and negotiation are required to problem solve user issues, including the need for patience with users who may lack a basic understanding of the technology. Emergency support may be needed to help troubleshoot problems in high-stress situations where court filings and other critical deadlines are looming. This position serves as primary contact with users and must demonstrate a team spirited attitude.
If you are interested in this position, please send resume to recruiting@pilieromazza.com, include salary requirements.
Duties & Responsibilities
- Provides support, training, and setup of all computer systems and software platforms.
- Troubleshoots and resolves user application and hardware issues on a timely basis. This often includes sitting physically at the user’s station and calling the IT vendor to collaborate in troubleshooting and correcting the issues.
- Clearly communicates escalation to all involved parties. Monitors the successful resolution of the issue, providing appropriate progress reporting and status as necessary.
- Coordinates with IT vendor to update, troubleshoot, and repair all network infrastructure hardware.
- Coordinates and troubleshoots repairs with software vendors (e.g. Timeslips, Sage 50, Time Matters, Worldox)
- Assists with deployment of all hardware and software and firm-provided smartphones.
- Maintains accurate inventory of all technology hardware (e.g. laptops, monitors, printers).
- Acquires and maintains a high level of knowledge regarding relevant products, current support policies and methods of support delivery.
- Provides support and training for all AV equipment, Billie app, Ring Central, conference room services, and video conferencing services.
- Performs preventative and routine maintenance.
- Leads or participates in special projects as requested.
Qualifications & Competencies
- Bachelor’s or a two-year college/technical degree in a technology-related field required. Will consider comparable combination of education and experience.
- A minimum of five years’ experience providing technology support in a professional services industry; law firm preferred.
- IT related and Microsoft certifications a plus.
- Networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS.
- Must have an understanding of LAN/WAN configurations.
- Significant knowledge of Windows 10/11 and Microsoft O365.
- Advanced troubleshooting skills related to desktop computer hardware and software.
- Experience working with networked and local printers, scanners, and other computer peripherals.
- Advanced knowledge of remote access applications required.
- Understanding of networks and their relation to end-users required.
- Legal application knowledge preferred.
- Effective written and verbal communication skills.
- Excellent time management skills and attention to detail.
- Ability to make quick and clear decisions in accordance with Firm policies.
- Proven ability to work within an environment that is fast paced, high pressure, and deadline-oriented.
- Proven customer service skills are required to create, maintain, and enhance user relationships.
