The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Analyst in the Washington DC office. The IT Analyst provides quality and consistent front-line, technical end user support services in a professional and responsive manner; including troubleshooting assistance, problem resolution via telephone, remote desktop connection and/or visits to user locations. Individual must take ownership and provide timely resolution of all incident tickets and change orders. This position interacts directly with other IT groups to determine the proper solution to an issue, set up for quality assurance testing of new hardware and software for existing and new users and performs other related duties. The hours for this position are 10:00am to 6
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