SUMMARY/OBJECTIVE: Wiley, a leading DC law firm, is searching for a Technical Support Analyst to join our IT Team! Under the direction of the Senior Technical Support Manager, the Technical Support Analyst provides troubleshooting assistance to attorneys and staff for software, network, and hardware issues. The Technical Support Analyst possesses a strong understanding of the firm’s core applications and systems and uses the firm’s ticketing system to log calls, maintain records, and research and document resolutions.? RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Provide expert telephone and in-person support to the Firm’s attorneys and staff, troubleshooting a variety of software, hardware, and network issues to point of r
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