The Application Engineer participates in the design, implementation, and maintenance of assigned multi-tiered and major business applications in use within the Firm. Participates in application functional integration, updating, packaging requirements, configuration, support (troubleshooting and level 3 support), design and technical documentation for these assigned applications. Acts as Technical Reference User for designated applications to ensure that the Firm is fully leveraging tools within its applications portfolio and serves as “application expert” when upgrades or enhancements of the application are considered.
This position requires a hybrid work schedule of three days in the office. May sit in Boston, New York, Dayton or Washington DC office.
PRINCIPAL DUTIES AND RESPONSIBILITIES*
Participates in application packaging requirements, configuration, design, and customization for large, complex, or Firm-wide applications.
Acts as Technical Reference User for assigned applications, frequently working with Business Reference User(s) to understand how applications are used at the firm. Assigned applications may include various desktop productivity applications – including the Microsoft 365 desktop suite, along with related administration of related cloud services, and other client server applications.
Performs application deployments, upgrades and patch planning.
Maintains awareness of technology developments and makes recommendations to the User Applications Manager
Participates in software licensing and support agreement discussions.
Assists with resolution of escalated incidents and participates in problem management activities. Assumes ownership of level 3 support and troubleshooting of assigned applications.
Assists in evaluating the business relevance and requirements of applications and upgrades under consideration.
Serves as a resource for small application-specific development requests.
Designs, configures, codes, and documents business systems and assigned application software.
Assumes responsibility for implementation, maintenance and technical support of purchased and custom developed software packages and integrations, which often requires working directly with vendors and 3rd party consultants.
Participates in special projects and performs other duties as assigned.
A self-motivated and enthusiastic individual that can communicate, work effectively in a team environment, listen, and solve problems.
Experience with the Microsoft 365 platform and other desktop productivity software, as well as cloud and mobile apps desired. Experience with Customer Relationship Management systems, or learning management systems are desirable but not required for the right candidate.
Application troubleshooting experience in an enterprise environment.
Experience supporting a 24x7 production environment.
Demonstrated ability to develop scripts/code (following firm standards) directly applicable to technology encompassed in assigned applications.
Excellent working knowledge of Microsoft OS-based desktop, server, and database systems. Good knowledge of Microsoft networking concepts and common infrastructure.
Good oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel.
Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
Knowledge and working experience of ITIL methodologies and procedures is a plus.
Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent work experience
2-3 years’ experience in applications and services integration and/or development, with significant specialization in one or more areas of the above-mentioned areas of technology.
Minimum of 4 years’ experience working in a Windows environment including some exposure to Windows programming languages and relational databases preferred.
2-3 years’ experience in application analysis.
Experience within a Legal environment a plus.
WilmerHale is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status
Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) provides legal representation across a comprehensive range of practice areas that are critical to the success of its clients. The law firm’s leading intellectual property, litigation/controversy, regulatory and government affairs, securities, and transactional groups participate in some of the highest-profile legal and policy matters. With a staunch commitment to public service, the firm is renowned as a leader in pro bono representation. WilmerHale has more than 1,000 lawyers in 12 cities worldwide.