Collaborate with the Business Operations Team and Practice Area Leaders and others to assess current strategies and develop new ones to enhance the delivery of client service and introduce innovative efficiency tools and resources
Collaborate with the Business Operations Team and Practice Area Leaders and others to drive process improvement utilizing the Firm's existing technology, identify software packages/platforms to meet these needs, and evaluate alternative outsourcing options.
Build relationships and foster collaborative approach to work with internal clients across practice groups and departments.
Drive and guide the rollout and implementation of process improvements at both the practice area and firm-wide level, including developing timelines and training plans.
Help to develop and implement project management tools that will aid attorneys and staff in the management of client matters.
Communicate application problems and issues to IT department colleagues.
Stay up to date with developments in both commercial and custom-built desktop and cloud-based applications used by the firm while keeping abreast of trends in law firms and the legal industry.
Train, coach, and mentor attorneys and staff on the firm’s suite of technology solutions, process improvement and project management.
Organize and conduct user surveys, analyze, and report on the data.
Establish metrics for measuring and reporting success and performance of process improvement measures.
Maintain expertise on change management and user adoption as they apply to law firms.
Attend and participate in professional group meetings, maintain awareness of new trends and developments in the industry, and makes recommendations on future practices and software needs to senior staff.
Collaborate with the Business Operations Team and Practice Area Leaders and others to develop a Knowledge Management system.
Attend and participate in Legal Technology Association meetings, seminars, and conferences.
Required Experience, Job Related Competencies, and Essential Knowledge:
Very strong customer service orientation, good understanding of the organization's goals and objectives, and ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
Proficiency with using and administering Microsoft 365, Legal Applications, Document Automation Tools, Workflow Technologies, and Document Management Systems
Experience in project management and/or professional service operations and in managing organizational change efforts. Excellent analytical and critical thinking skills.
Ability to manage multiple priorities, work cross-functionally and meet tight deadlines.
Ability to influence others and move them toward a common vision.
Understanding of professional services organizational issues and challenges.
Excellent written and oral communication skills, including instructional and presentation skills, as well as strong interpersonal skills, with a focus on motivational skills and positive attitudes.
Ability to present information and communicate (using business-friendly and user-friendly language) calmly, with courtesy and tact, in one-on-one and small group situations, with co?workers, attorneys, supervisors, clients, and others.
Ability to absorb new ideas and concepts quickly, good problem-solving abilities, and the ability to research course development and delivery concepts.
Experience with staff development and collaboration with human resources management, contract negotiation and vendor management.
This is an excellent opportunity that provides a competitive compensation package and a professional environment. The Technology Innovation Manager will play a key role in helping to develop and drive processes and systems that will be essential in helping the Firm build for the future.
Dedicated to Diversity: Bowditch & Dewey focuses on inclusive hiring of those candidates having excellent skills with a broad range of experiences, knowledge, and perspectives. Diversity within the Firm promotes an open and mutually respectful workplace and the delivery of superior service to its clients.