The Chicago office of Chapman and Cutler LLP is seeking a Voice and Data Specialist to join its Technical Operations Department. The Voice and Data Specialist will act as an in-house technical expert on the communications infrastructure of the Firm, reporting to the Senior Manager of Technical Operations. Serving as the primary point of contact between the Firm and numerous data and telecom providers, the position oversees contracts for all Voice and Data services, including Internet circuits, WAN, Audio Conferencing, Zoom, WebEx, and colocation facilities. Additionally, the position assists in the review of all structured cabling and other infrastructure requirements for Chapman construction projects. The position requires an in-office presence but includes flexibility for some remote work.
The day-to-day responsibilities of the Voice and Data Specialist will include:
Manages all existing voice and data contracts and procures new service contracts as needed
Assists in review of structured cabling and communications infrastructure for new construction projects
Assists with moves, adds, and changes for telephony systems
Assists with monthly review of invoices vs contracted rates and SLAs as needed
Responds to troubleshooting and service requests for voice and network issues as needed
Provides reports and recommendations to management for communications initiatives as needed
Assists with training on communications technologies as needed
Assigns and provisions new phone and fax accounts as needed
Assists with on-site support in the I.S. department as needed
The ideal candidate will have 3 to 5 years of experience working with communication carriers at a law firm or other professional services firm.
Bachelor’s degree preferred
Excellent written and oral communication and interpersonal skills required
Proficiency with MS Office 365
Prior experience with reviewing construction communications blueprints required
Experience and familiarity with troubleshooting both network and VoIP issues
Experience with Zoom Meetings, Zoom Phone, and Cisco Meraki preferred
Committed to following all Firm security protocols and maintaining information security
All applicants will be considered; however, the hiring decision will be made based on qualifications for the position.
Chapman and Cutler LLP is an Equal Opportunity Employer M/F/D/V/SO.
Chapman is a law firm focused on finance. We work with the most sophisticated financial companies and institutional investors in the world, providing both practical and strategic legal advice for virtually any financing issue that may arise. Through presentations, publications, and industry advocacy, we share our market insight to help our clients advance their business and product development goals. We stay on the leading edge of legal services innovation, creating new technology and practice management solutions for our firm and our clients to drive efficiency, agility, and service.
The lawyers and support professionals who work at Chapman are highly skilled, and we care deeply about our clients, colleagues, and co-workers. Our culture is defined by individual purpose, teamwork and collaboration, and the freedom to pursue new ideas. Because of this culture and focus on individual fulfillment in work, we are proud to say that nearly half of our partners have spent their entire careers at Chapman and over half of our professional staff have worked at the firm for 15 or more years. When our people can see the difference their work makes every day, they stay. That’s the Chapman ex...perience.
From our innovative work with clients to our talented people to our market insight and perspective, learn more about what makes Chapman unique at chapman.com.