ILTA Career Center

Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking an IT Operations Administrative Coordinator in the Information Technology department reporting to the Director of IT Operations.

The role will reside in the Washington, DC office with hybrid work capabilities and working with the IT Operations Team will be responsible for supporting a variety of team initiatives, analyzing operational needs, gathering requirements, and developing action plans to accomplish the specific goals of the team. The role involves working closely with the IT Ops management team ensuring that core operational and administrative functions are running optimally through excellent coordination of resources, detailed planning, mastery of clear processes and communication, and thorough vendor engagement. 

Key responsibilities of this position include: 

Vendor Management

• Works directly with IT Administration and IT Operations managers to onboard new vendors, services and products through our intake process (obtain NDA, schedule introductions and demos, etc.).
• Interface with IT Administration to manage the lifecycle of vendor contracts to include tracking renewals and scheduling contract reviews
• Maintain ongoing vendor relationships to include scheduling Quarterly Business Reviews (QBR).
• Ensure points-of-contact for all business and technical support for vendors are updated and maintained.

Procurement

• Perform all facets of procurement in conjunction with IT Administration to include soliciting quotes, submitting orders, tracking shipments, and coordinating deliveries.
• Schedule and facilitate reviews of received proposals with third-party benchmarking services.
• Collaborate on the oversight of department expenditures with the IT Administration department to monitor the IT Operations budget.

Operations

• Maintains the IT Operations master calendar of planned activities and projects to stay abreast of immediate and long-term commitments to identify conflicts, flags problems for intervention, and correct course as appropriate.
• Tracks and oversees completion of a variety of IT Ops action items or work activities as delegated.
• Assists as liaison for IT Ops projects with external teams.
• Develop standard operating procedures (SOPs) for key areas within area of operation.
• Coordinate user impacting changes with Service Delivery by managing resources and communications
• Work directly with the firm’s ITSM (IT Service Management) team to:
  • Maintain IT Ops items in the CMDB hosted in ServiceNow.
  • Coordinate and schedule internal IT service reviews and external vendor reviews and provide support throughout the process for execution of reviews.
• While working with the firm’s Project Management Office (PMO), assist in the planning and coordination of project management activities related to IT Operations
• Interact with the IT Operations staff to perform their daily functions efficiently.
• Develop strong working relationships with management and department personnel for effective and smooth operations.       

Administrative

• Assist in planning and organizing training, management meetings, conferences and workshops as requested, preparing and distributing meeting agenda and meeting minutes when required.
• Maintains knowledge of IT Operations policies, processes, and procedures to ensure administrative efficiency.
• Creates and maintains firm documentation, reviews drafts and finished documents for accuracy and grammar, including documents of a sensitive or confidential nature.
• Maintain security and confidentiality of firm information.
• Schedule and facilitate reviews of new technologies with third-party market researchers (Gartner, InfoTech, etc.)
• Utilizes knowledge and understanding of underlying operational issues to assist in administrative problem solving. 

Qualifications (Experience, Knowledge, Skills & Abilities):

• Bachelor's degree preferred
• Combination of 4+ years in an IT department and working in a business environment
• Knowledge of technology project lifecycles
• Experience working with data and creating custom reports and charts
• Familiarity with cloud service resource consumption reporting and billing preferred
• Excellent communication skills, articulate, personable, good listener, and excellent writing skills.
• Ability to manage multiple, unrelated, initiatives at the same time and be highly detail oriented
• Highly organized
• Experience working with Microsoft Office suite
• Good interpersonal skills and the ability to work with technical and non-technical personnel

About Akin Gump Strauss Hauer & Feld LLP

Akin Gump Strauss Hauer & Feld LLP’s reputation as an outstanding, service-oriented global law firm begins with our people. Collegiality, Commitment, Excellence, Integrity and Intensity are the core values and guiding principles behind how we approach our work and how we approach working with each other. The diverse talents and essential contributions of our professional and administrative staff and paralegals are one of our strongest assets. We seek to attract, develop and retain the very best professional and administrative talent in the legal services industry by providing a dynamic work culture that promotes respect, diversity, collaboration, service and growth. We also offer comprehensive benefits designed to help our employees balance their work/life responsibilities, as well as continuing professional development opportunities. The long tenure of our employees speaks to the strength and appeal of our culture and values. We recognize that people desire to be part of something, to make a difference. Our professional and administrative staff not only team with our lawyers to provide stellar service to our clients, but also work side by side with our lawyers to make a diff...erence in our communities by tutoring and mentoring children in local schools; donating clothes, goods and other services to those re-entering the workforce or in need; and participating in fun-runs and other fundraisers for various charitable causes. If you are interested in learning more about the work we do, our offices and available administrative and professional staff positions, we invite you to explore our website at www.akingump.com

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