Locations: Seattle, WA Palo Alto, CA Los Angeles, CA San Francisco, CA New York, NY Chicago, IL Washington, D.C. San Diego, CA Portland, OR Phoenix, AZ Madison, WI Denver, CO Dallas, TX Boise, ID Bellevue, WA Austin, TX
Job Description: At Perkins Coie, we look for individuals who are self-motivated, dedicated to providing value and superior services and, above all, have a high degree of integrity and enthusiasm for their work. We've created a company culture that is based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work for one of the 100 Best Workplaces in America, get great health insurance, tuition reimbursement, your birthday off, and paid sabbaticals.
GENERAL PURPOSE Perkins Coie LLP has an immediate opening for a Software Developer to serve as a member of the ServiceNow team. This role will work with IT service owners, process owners, and various service delivery groups to develop technical solutions that satisfy the business needs of Perkins Coie.
ESSENTIAL FUNCTIONS The following essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. • Development: Follow documented procedures to complete application or system-level changes and upgrades. Develop, configure, and customize ServiceNow applications and services. Ensure tool configuration consistency across development and production environments. Support the entire development lifecycle and integrate ServiceNow applications with other programs. • Test & Deployment: Follow and perform tests to ensure appropriate implementation of new changes and upgrades. Perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security. Create and review test plans to assure business workflow and reporting meet requirements when implemented. • End User Support: Assists the platform administrator with incident resolution. Manage and escalate issues to the service management vendor when appropriate. Troubleshoot bugs, fix defects, and support users of applications developed by the enterprise application development team. Build and maintain effective working relationships with users and peers and work effectively in a team environment. • Professional Development: Maintain professional and technical knowledge by attending educational workshops, reading articles and publications, and attending user groups. • Perform other duties, as assigned. • Be present at work during regularly scheduled working hours and as needed in the position, consistent with the firm's attendance expectations.
SPECIFIC SKILLS PREFERRED • General understanding of the applications and business workflows of law firms • Working knowledge of IT asset management (SAM and Hardware), configuration management database (CMDB), and IT operations management modules • Understanding of ITSM lifecycle workflows and Service Management Integration • Understanding of Agile methodologies (Scrum) • Experience writing PowerShell scripts • Experience with data analysis and reporting • Experience with the ITIL Framework
EDUCATION AND EXPERIENCE 2-3 years of related Applications Support/Administration or Analysis experience. 3-5 years' experience developing in ServiceNow. Bachelor's degree in engineering or computer science is beneficial.
This position may be filled in the following areas, the compensation range in these areas is listed below and depends on qualification and experience. Perkins Coie may provide a discretionary bonus annually and information regarding benefits can be found here.
Bay Area compensation range: $127,810 to $201,220 annually Colorado compensation range: $100,140 to $157,650 annually Los Angeles compensation range: $116,620 to $183,600 annually New York compensation range: $116,190 to $182,930 annually San Diego compensation range: $115,140 to $181,270 annually Washington State compensation range: $105,630 to $166,300 annually
EEO Statement Perkins Coie is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination.