ILTA Career Center

Ballard Spahr LLP is seeking a Senior Systems Engineer to be responsible for the support of the firm’s existing Document Management System (DMS) – Filesite (from iManage). This role will also play a key role in the design, implementation and migration of the legacy DMS to a new system which will be cloud-based, followed by the support of that environment. The selected individual will proactively maintain expertise and proficiency regarding technologies and services that fall in employee’s area of responsibility and be a key player within the firm’s Enterprise Applications group. This position is located in Philadelphia however will consider a remote option if located in close proximity to one of our offices in Atlanta, Baltimore, Las Vegas, Minneapolis, New Jersey, Phoenix, Salt Lake City, Sioux Falls, Washington DC or Wilmington DE with the expectation to work in the office as needed.

Our Engineer will:

• Maintain in-depth knowledge of firm of firm legacy DMS (iManage and ancillary solutions) and maintain and develop vendor relationships for the DMS.
• Work with department management to develop strategic initiatives to improve the user experience for document management and work with management on annual budget for DMS-related purchases and maintenance.
• Establish and maintain documentation on the DMS environment and ensure uptime of DMS systems utilizing appropriate failover solutions.
• Deploy firm information governance, email, security and privacy policies as related to content in the DMS.
• Support on-boarding and off-boarding of new lawyers by facilitating the import and export of files to the DMS.
• Provide tier 2 support for DMS platforms and applications and train and communicate with the Technical Support team and necessary IS staff on various aspects of the DMS system.

The selected individual will be self-motivated with strong client service and multitasking skills without loss of efficiency or accuracy.  Thinks strategically and has an exceptional attention to detail and excellent analytical, organizational and problem solving skills.  Solid communication skills and the ability to work independently as well as know when to escalate issues that are beyond scope of responsibility and/or knowledge.  The ability to set priorities, manage multiple deadlines and perform when under pressure are essential.

5-7 years of experience working with a document management system in a law firm environment, bachelor’s degree or equivalent preferred.  Experience in the analysis, design, implementation, administration, and support of electronic document management systems, with a history of matter centric design (iManage, NetDocuments, OpenText eDocs). Experience and competence in working with Microsoft SQL Server databases, especially with the iManage or NetDocuments databases and schema and experience with writing REST API calls preferred.

Ballard Spahr is committed to increasing diversity in the legal profession and to supporting the communities where we live and work. People from all backgrounds are valued and integrated into every part of the firm. Diverse candidates including women, people of color and members of the LGBTQAI+ community, veterans and individuals with disabilities are encouraged to apply.

The health, safety and well-being of our Ballard community is a top priority. Therefore, all lawyers and staff are required to be fully vaccinated against Covid-19 as a condition of employment. In connection with this policy, we will require proof of vaccination. We believe this is the best way for us to fulfill our legal obligation to provide a safe workplace, which has been and continues to be a top priority as we manage the many challenges of the pandemic. If you have any questions regarding the firm’s vaccination policy, please contact our Human Resources Department at HRD@ballardspahr.com.

The firm is not accepting resumes from search firms for this position.

Ballard Spahr LLP offers excellent compensation, a comprehensive benefits package and a generous paid time off program is offered. For immediate consideration, please visit https://www.ballardspahr.com/careers and apply online.

Ballard Spahr is an equal opportunity employer committed to fostering a culturally diverse environment. The firm encourages applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

About Ballard Spahr LLP

Ballard Spahr LLP, a national firm with more than 600 lawyers in 15 offices in the United States, provides a range of services in litigation, business and finance, real estate, intellectual property, and public finance. Our clients include Fortune 500 companies, financial institutions, life sciences and technology companies, health systems, investors and developers, government agencies and sponsored enterprises, educational institutions, and nonprofit organizations. The firm combines a national scope of practice with strong regional market knowledge. For more information, please visit www.ballardspahr.com.

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