ILTA Career Center

The IT Support Specialist’s primary role is to provide technical support assistance to firm employees or guests of the firm for all software, hardware, telephone, printer, and audio-video conferencing equipment both onsite and over the phone/email/chat.  This includes problem resolution by performing problem diagnosis and providing timely solutions to the end-users in a call center environment and/or deskside assistance; clearly communicating technical solutions in a professional manner; setup and installation of hardware and software as needed; providing deskside assistance to users as needed; documenting all support activities; and performing related work and other duties as required.  As part of the IT