The Information Technology Department of Arnold & Porter has two (2) Service Desk Analyst openings in the Washington, DC office working the following shifts: 7 a.m. to 2:45 p.m. Monday and Tuesday and 11 p.m. to 11 a.m. Friday-Saturday and Saturday-Sunday Noon to 8:30 p.m. Monday through Friday The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include but are not limited to:  Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations. Exhibiting ownership and timely