We are seeking a highly motivated and skilled Desktop Engineer to join our dynamic IT team. The Desktop Engineer will be responsible for maintaining, supporting, and optimizing our organization's desktop computing environment. This role will involve configuring, troubleshooting, and providing technical assistance to end-users, ensuring that all desktop systems operate efficiently and securely. The ideal candidate will possess a strong background in desktop engineering, possess excellent communication skills, and be committed to delivering top-notch service to our employees.
Key Responsibilities
Set up, configure, and integrate applications into the desktop environment, ensuring seamless compatibility and functionality.
Identify and resolve issues related to applications, troubleshoot errors, and collaborate with vendors or developers to resolve complex problems.
Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.
Create, update, and troubleshoot new workstation builds. Package and manage applications using enterprise tools such as SCCM.
Implement and enforce security measures specific to legal applications, safeguarding sensitive client information and ensuring compliance with data protection regulations.
Perform root cause analysis and trends of user issues, recommend improvements to prevent future occurrences.
Troubleshoot and resolve Level II and III support tickets; tickets are escalated from Help Desk related to desktop performance issues, application errors, issues with various office peripherals such as printers, scanners, & A/V equipment (MS Teams Rooms)
Provide specialized technical support for applications, including but not limited to legal practice management software, document management systems, e-billing solutions
Offer general desktop support for hardware and software issues, ensuring that the entire desktop environment operates smoothly.
Work closely with the IT team and legal staff to implement new technologies, resolve technical challenges, and provide exceptional support to legal professionals.
Perform on-call on a rotational basis. Be reachable via mobile device and have remote access available to respond to on-call phone inquiries/calls.
Stay up to date with emerging legal technologies, software updates, and industry trends, making recommendations to improve efficiency and performance.
Technical Requirements
5+ years of experience troubleshooting desktop hardware and software issues in an Enterprise environment
5+ years of experience in technical services and support position.
Strong knowledge of various hardware components, monitoring computer resources, reviewing Event Logs and Processes to determine root cause. Use of Sysinternal tools such as procmon/procexp/psexec, etc… is highly preferred.
Intermediate knowledge of Windows 10 O/S, Active Directory Group Policies, ADUC & productivity applications (such as MS Office) and Powershell is required.
Legal experienced preferred but not required.
Preferred experience managing desktop environments using Microsoft SCCM or similar platform for computer management, software updates, reporting and application installations and managing VDI environments.
Excellent communication skills to effectively interact with legal professionals and translate technical concepts into easily understandable language.
Job Requirements/Skills
Bachelor's degree, preferably in Computer Science, and/or comparable education and work experience.
Familiarity with ITIL Incident Management processes.
Excellent interpersonal, verbal, and written communication skills.
Willingness to be flexible with time and adjust to a changing work environment.
Ability to maintain regular attendance and work regularly scheduled hours. Ability to take direction and accept supervision.
Demonstrated ability to work independently, organize and accurately prioritize work, be meticulous, understand when urgency is required and use good judgment in varied situations.
Ability to collaborate effectively with co-workers in a team-oriented, collaborative environment.
Ability to consistently establish and maintain accurate, up-to-date documentation of programs and systems. Ability to be patient and thorough in troubleshooting and general research activities.
Must have physical capability to consistently lift 50 lbs. without assistance.
Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation.
Ability to use sound judgment and discretion in dealing with highly confidential information. Ability to maintain stamina throughout a standard workday, on-site.
Disclaimer: Seward & Kissel is an Equal Opportunity Employer: Seward & Kissel LLP does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
