The ILTABusiness Partner Operations Coordinator (BPOC) will provide ongoing support to all active ILTA Business Partners. They will secure the needed partner sponsorship collateralpursuant to the various sales agreements, oversee the partner event registration process, obtain the required partner insurance documents, work to ensure invoices are paid in a timely manner, and address operational questions concerning partner involvement in ILTA activities. The BPOC will also be required to update partner accounts in Salesforce and assist with the tracking of sales activity. In addition to the operational responsibilities, this individual will oversee the business partner contracting process by reviewing sales agreements and other related documents to ensure they comply with organizational guidelines. At times, they will liaise with management and outside counsel to address any contractual questions or needed amendments.
Critical Duties and Responsibilities:
Develop and strengthen assigned Business Partner relationships by providing high-quality support in a timely manner.
Serve as main point of contact and address all inquiries and ensure partners maximize their sponsorship benefits throughout the year. Also accountable, along with the assigned Custer Success Manager, for the overall satisfaction of all accounts.
Provide input into product, marketing, and sales process.
Secure the needed Certificates of Insurance.
Responsible for timely payments and collections of assigned accounts.
Help maintain clear, up-to-date records and activities within Salesforce
3+ years of customer service/support experience
Proven experience managing legal agreements within a law firm or corporate environment.
Experience working with large enterprise customers.
Exceptional communication skills, highly organized, collaborative, and detail-oriented.
Experience building and maintaining customer and/or vendor relationships.
Bachelor’s degree in Business, Marketing, or related field preferred or commensurate experience. (Preferred)
Paralegal Degree or experience (Preferred)
Empathetic, positive attitude with a desire to help our customers reach their goals.
Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
Detail oriented. Strong Salesforce and MSOffice skills.
Must work independently and be comfortable working in a remote environment.
The International Legal Technology Association serves the professional needs of more than 24,000 U.S. and international legal technology professionals and their organizations. Our core values—respect, commitment to members, sharing of information and promoting lifelong learning—drive all we do to support the peer-driven organization that is ILTA. ILTA staff demonstrates excellence throughout 5 main areas of our organization: Membership, Events, Business Partnerships, Marketing and Communications, Technology/IT/Operations. Our focus is to achieve results for our membership and the legal technology profession at large. Much of the value we provide as an association occurs through the coordinated efforts with our global volunteer membership teams.
ILTA offers a comprehensive benefits package that includes medical (PPO, HSA, and HMO plan options), dental, vision, life insurance, team member assistant programs, long term disability options, and flexible spending accounts. In addition, there are employee-paid supplemental options including pet insurance, legal aid and other discounted benefits. We offer paid vacation, sick time and holidays. ILTA is an equal opportunity employer of p...rotected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status, sexual orientation or any other protected characteristic. All personnel actions, such as compensation and benefits will be administered in accordance with the principles of equal employment opportunity. ILTA encourages the referral of qualified individuals with disabilities, veterans, women and minorities.
ILTA Core Values:
These are the beliefs and behaviors that inform everything we do as an organization: Respect our colleagues; Commit to the highest standards of professionalism; Provide unbiased and accurate information; Maintain the highest ethical standards; Nurture skills and talents to promote lifelong learning; Develop and enhance strategic relationships; Provide opportunities to celebrate volunteers and maximize their value to foster a trusted resource community; and Foster diversity, equity and inclusion throughout the ILTA community.