The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the following shift: Monday through Friday, 9:30 a.m. to 6:00 p.m. The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm.Responsibilities include but are not limited to: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations. Exhibiting ownership and timely resolution of all incident tickets and change orders. Interacting directly with other IT groups to det