The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the following shift:
Monday through Friday, 9:30 a.m. to 6:00 p.m.
The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm.
Responsibilities include but are not limited to:
Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
Exhibiting ownership and timely resolution of all incident tickets and change orders.
Interacting directly with other IT groups to determine the proper remediation for an issue.
Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.
Minimum of one year of experience in end-user support.
Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
Two-year college degree preferred. Equivalent experience will be considered.
Strong communication and interpersonal skills.
Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
Exceptional client service, both internal and external.
Flexibility to work additional shifts as needed.
Arnold & Porter is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination, Anti-harassment and Affirmative Action Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.
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Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP’s Human Resources Department for more information. E-Verify Participation Poster and Right-to-work Poster.
Arnold & Porter is a firm of nearly 1,000 lawyers, providing sophisticated litigation and transactional capabilities, renowned regulatory experience and market-leading multidisciplinary practices in the life sciences and financial services industries. Client-driven and industry focused, our lawyers practice across more than 30 practice areas, including bankruptcy, corporate finance, intellectual property, litigation, real estate and tax, to help clients with complex needs stay ahead of the global market, anticipate opportunities and address issues that impact the very value of their businesses. Our global reach, experience and deep knowledge allow us to work across geographic, cultural, technological and ideological borders, to offer clients forward-looking, results-oriented solutions that resolve their US, international and cross-border legal needs.