ILTA Career Center

Job Summary

The Practice Innovation Analyst will be part of the Practice Innovation department and will lead the analysis of legal focused solutions that incorporate innovative technology to support the Firm’s practices and clients. The Analyst will work on improving and supporting the delivery of legal services by conceptualizing, designing, prototyping, and building out solutions, by employing low-code/no-code, AI, and related tools. The Innovation Analyst will be a hybrid technologist, employing the skills of a product designer, project manager, consultant, innovation champion, and, on a smaller scale, low-code developer.

Job Responsibilities

• Collaborates with the Firm’s lawyers and clients to conceptualize, design, prototype, and build out innovative technology solutions that achieve stated business objectives and deliver exceptional client service centered on value, cost-effectiveness, efficiency, transparency, and predictability.
• Quickly delivers prototypes of solutions that support the stated business objectives using low-code/no-code, AI, and related tools.
• Actively participates in scoping, prioritization, planning, management, and execution of innovation projects, in collaboration with the Practice Innovation team.
• Formulates change management strategies and establishes processes and documentation to support the successful deployment of technology solutions aligned to this role.
• Documents business, functional, and technical requirement specifications, requirements traceability matrices, use cases (broken out by personas), storyboards, workflow diagrams, process maps, entity relationship diagrams, and data flow diagrams.
• Works with other members of the Practice Innovation team to develop business cases to support the development and/or licensing of legal technology to solve specific business objectives and to measure the actual ROI achieved.
• Monitors the legal innovation landscape, including strategic insights, to gain an understanding of how specific people, processes, and technology can solve legal practice challenges and bolster the business case for innovation initiatives.
• In consultation with external technology providers, develops success criteria and sets guidelines and commitments for Proof of Concept trials of new technology.
• Works closely with the Firm’s IS department to ensure legal technology solutions are developed and/or deployed in compliance with Firm requirements and follow best practices for the management of the Firm’s legal technology and related data.
• Participates in projects as assigned, including requirements gathering, analysis, software/platform selection, design, development, implementation, verification, integration, documentation, enhancements, monitoring, and support.
• Maintains a strong working relationship with other members of the Practice Innovation team, the IS department, the Marketing department, the Library & Research Department, the Pricing & Legal Project Management Department, and other internal partners.
• Develops written and oral communications that clearly explain technical concepts using non-technical language; proven ability to communicate with varying levels within the organization.
• Performs other duties as assigned or required to meet Firm goals and objectives.

About Crowell & Moring

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

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