GENERAL SUMMARY The Technical Support Analyst is responsible for assisting the end user to ensure that technology hardware and software within the Firm meet business requirements and that end users can accomplish business tasks. Supporting end-users' technology requests (including daily support of audio/visual) is at the center of the Firm's critical business functions and therefore it is extremely important that the highest reliability, performance, and technical support is achieved. This position is responsible for providing the interface between IT and end users with computer questions, problems, assistance, or installation to efficiently perform their duties; may require in-person, hands-on help at the desktop level; and has responsibility for the iden