Bush Ross is a full-service large local law firm located on Tampa’s picturesque Riverwalk. We were founded on the principle that clients want caring, insightful, ethical, problem solvers who bring value to their business. We are committed to providing a “client-first” culture that emphasizes the care and concern for our clients, as well as our employees.
The Position
We are looking for a Network Administrator to join our team. This position will be part of a team of IT professionals. The ideal candidate will have a minimum of five years of experience in a technical support environment.
Essential responsibilities of the position will include:
· Monitors, controls, and isolates problems in the data communications network
· Performs first- and/or second-level problem determination
· Interfaces with users and/or network vendors
· Responsible for providing technical support to end-users
· Perform installation, modification, and testing of the network
· Troubleshoot and resolve technical issues with the Firm’s network and firewalls
· Quickly resolve a variety of end-user PC, hardware, and access issues over the phone, through e-mail, or face-to-face
· Identify and resolve network connectivity issues
· Support end-users utilization of Microsoft Office applications
· Track issues and document troubleshooting efforts utilizing KACE Systems Management Remedy or comparable Information Technology Service Management (ITSM) ticketing system
· Image Firm PCs for end-user distribution
· Law firm experience preferred but not required
Bush Ross operates in a modern, business-professional environment and is proud to offer its employees competitive salaries, benefits packages, a generous paid time-off policy, a 401k plan, and free parking. Bush Ross is an EEO employer. To apply, please send your resume to hr@bushross.com.
Ideal candidates for this position will possess the following qualifications:
· Minimum of 5+ years of experience in a technical support environment
· Experience with VMWare, Cisco, Firewalls, Terminal Server, and MFA technologies
· Excellent verbal and written communication skills
· Ability to multi-task and provide high-quality work in a fast-paced environment
· Ability to be discreet and maintain the utmost confidentiality at all times
· Proven ability to work in a teamwork-driven environment
· Proven ability to provide exemplary customer service to all stakeholders
· Ability to analyze, evaluate and solve problems of a complicated process or technical nature