SUMMARY The Desktop Support Technician provides Tier 1 and Tier 2 support. This position is expected to be the single point of contact for all SGR employees to report IT related questions and problems.  He/she must provide first level hands-on desktop peripheral (laptops, desktops, printers and phones) support and virtual technical support for customers in a timely, accurate, and courteous manner.  ESSENTIAL DUTIES AND RESPONSIBILITIES The essential duties and responsibilities of the position are subject to change and are not meant to be an exclusive list.  These duties include but are not limited to: Provide courteous and effective technical support for customers who have questions or problems relating to the SGR