Manko, Gold, Katcher & Fox, LLP (MGKF), an environmental law firm located in the Philadelphia-area, is seeking a Technical Support Specialist to work in our Bala Cynwyd office. This position is a long-term career opportunity with strong potential for growth. This position will report directly to the firm’s IT Manager.
The specialist will be the first point of contact for the firm’s computer environment, resolving all software- and hardware-related issues. In addition, this individual will provide software installation and support, conference room meeting setups, and inventory control. This person will also assist the IT Manager with special projects as assigned.
Additional Duties and Responsibilities include but are not limited to:
Provide deskside, telephone and remote support for end users.
Coordinate with technology vendors for second- and third-level issue resolution.
Coordinate with technology vendors for vulnerability scan remediation.
Follow up with technology vendors concerning all open issues.
Proactively maintain hardware to ensure high availability and performance.
Document common issue resolution and maintain knowledge base.
Document and maintain hardware inventory lists.
Test new hardware and software technologies for potential firm deployment.
Assist IT Manager with e-discovery data management.
Implement and manage special policies as directed.
Qualifications:
Bachelor's Degree preferred
Technical support experience in a law firm or similar service environment strongly preferred
High proficiency in Microsoft Windows 10, including OS updates and security patches
Advanced knowledge of Microsoft 365
iManage or other legal DMS experience preferred
Thorough understanding of PCs, peripherals and mobile device operating systems
Microsoft Active Directory experience preferred
Strong technical understanding of hardware and software issues
Knowledge of cybersecurity and EDR programs preferred
Customer service focused and thorough troubleshooting and problem-solving skills
Team player with the ability to work independently as needed
Ability to perform duties both in the office environment and for remote users.
Excellent ability to work under pressure
Excellent organizational skills, prioritizing and managing multiple tasks
Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users
Able to physically lift and move IT equipment and associated hardware
Manko, Gold, Katcher & Fox, LLP (MGKF) is an environmental, energy, safety, land use law and litigation firm spanning the full range of regulatory compliance, transactional and litigation services entailed in these fields. MGKF serves a client base ranging from small and medium-sized businesses to Fortune 100 companies. With offices in Pennsylvania and New Jersey, the geographic practice area is focused on the Mid-Atlantic region; however, clients are located throughout the country and operate around the world.