The Service Desk Supervisor performs tasks related to the daily management of the Service Desk. Required duties include:  Must be able to work a hybrid schedule (Mondays and Fridays remote; Tuesdays -Thursdays on-site) Managing all day-to-day Service Desk operations ensuring stated Service Level Agreements are met.  Reviewing Service Desk operations and recommending process, scheduling or training enhancements.  Managing the overall quality of support and ensuring a consistent, effective customer experience.  Communicates and reports on trends, volume and service execution through regularly defined metrics.  Ensures Service Desk Analysts have the knowledge and training they need to meet service requiremen