The Desktop Performance Analyst is responsible for maintaining desktop software, managing ongoing deployments, providing end-user support for desktop applications, and ensuring computers are properly patched at both the operating system and application levels.
Primary Duties and Responsibilities
Monitor firm desktop computers to ensure all desktop software is up-to-date and functioning correctly. This includes regular updates, troubleshooting, and resolving software-related issues.
Continuously monitor the performance of desktop environments and identify areas for improvement. Implement solutions to enhance performance and user experience.
Schedule and manage the restart of desktop computers regularly to ensure optimal performance and the application of updates. Work directly with end users to assist in obtaining compliance as needed.
Create PowerShell scripts to manage applications, installations, and related tasks.
Act as the primary point of contact to the help desk for end-user support related to desktop applications. Resolve issues promptly and guide the use of desktop software.
Assist in packaging and testing new applications and application updates as needed.
Maintain detailed documentation of desktop configurations, deployment processes, and support procedures. Ensure documentation is up-to-date and accessible to relevant stakeholders.
Secondary Duties and Responsibilities
Performing additional duties and responsibilities as may be assigned.
Working Conditions
Job is performed in a remote environment, but is subject to time pressures and constraints, and is often dependent on input from others.
Occasional overtime may be required.
Education:
Bachelor's degree in Information Technology, Computer Science, or a related discipline.
Experience:
5+ years of experience in desktop support, IT management, or a related field, preferably in a large organization or corporate environment.
Special Knowledge:
Strong understanding of desktop software management, including deployment and patch management.
This should include hands-on experience with Microsoft Configuration Manager.
Familiarity with Azure services, including Entra, Power Automate, and Intune.
Technical Skills:
Experience with desktop performance monitoring tools, performance benchmarking, and related tools.
Experience writing PowerShell scripts.
Excellent troubleshooting and problem-solving skills, and experience providing end-user support and troubleshooting desktop application issues.
Attributes:
Strong communication and interpersonal skills, with the ability to provide clear guidance and support to end users.
Strong customer service orientation, excellent communication skills with the ability to explain technical concepts to non-technical users, and a patient demeanor when assisting users.
Ability to work independently and as part of a team.
Qualifications:
Strong organizational skills and the ability to manage multiple tasks simultaneously.
