Barack Ferrazzano Kirschbaum & Nagelberg LLP is looking to hire a Helpdesk Analyst in our Chicago Office.  This position provides frontline IT support for a mid-sized law firm with 140 lawyers and 100 additional staff, delivering personalized service to lawyers and all employees. This role resolves hardware, software, and connectivity issues, with a focus on Microsoft Office, iManage, and Litera products, ensuring minimal disruption to legal workflows. The Helpdesk Analyst works to maintain high service standards, client confidentiality, and compliance with legal regulations. Responsibilities include: Respond to lawyer IT issues (e.g., iManage sync errors, Microsoft Outlook failures, Litera Compare crashes) within 15 minutes, often in-person.