We have an exciting opportunity for a Technology Support Specialist to join a dynamic team of professionals. This role serves as a liaison between end users and IT, ensuring smooth technology operations and user-focused solutions.

Responsibilities:

• Provide onsite support for office technology issues and requests escalated by the Help Desk, including remote cross-office assistance.
• Troubleshoot software, network, and connectivity issues; perform installations and resolve application problems.
• Evaluate, test, and implement new technologies.
• Collaborate with IT staff and vendors to address technical issues.
• Support onboarding processes, including file transfers and mobile device setup.
• Manage AV/conference room technology needs.
• Participate in weekly on-call rotation for after-hours and weekend support.
• Maintain expertise in standard software and provide backup assistance to team members.

Qualifications:

• Bachelor’s degree in computer science or related field preferred; equivalent experience accepted.
• Minimum 3 years of experience in IT support within a professional services environment.
• Strong knowledge of Windows 11, MS Office 365, Azure Active Directory, Citrix, VPN, Intune, and mobile device management.
• Experience with conferencing tools (Teams, Zoom, RingCentral) and AV setups.
• Excellent communication, problem-solving, and organizational skills; ability to prioritize and multitask effectively.