The International Legal Technology Association is the leading global organization dedicated to providing education and services to legal technologists as well as creating access for its corresponding business partner community to achieve their strategic sales and marketing objectives. The ILTA Customer Success Manager will lead business partner success initiatives focused on outcomes that result in greater partner engagement and a higher level of sales/renewals.

Basic Function of the Position:  

The Business Partner Success Manager (BPSM), based on business partner needs and market trends, will develop and implement tailored strategies designed to strengthen existing business partner relationships and enhance ILTA’s suite of partner benefits.  In addition to being responsible for the sale of corporate and event sponsorships to the business partner community, this individual will be involved in all aspects of account management, including partner support and education.

Critical Duties and Responsibilities:

• Develop and strengthen assigned business partner relationships. Includes the onboarding of new partners.
• Conduct needed market research to identify and prospect new business partners.
• Serve as the main point of contact for assigned accounts. Accountable for the overall satisfaction with the expectation of providing the highest level of customer service. 
• Ensure business partners maximize their ROI by leveraging all available sponsorship benefits throughout the year.
• Achieve revenue objectives by acquiring new partners, renewing exiting accounts and selling other ILTA products and services to assigned partner accounts. 
• Assist in developing marketing collateral and new sponsorship offerings. 
• Manage sales pipeline and contracting process. 
• Responsible for timely payments and collections for all accounts.

• Work with business partners and ILTA staff on fulfillment obligations. 

• Maintain clear, up-to-date records and activities in CRM on all assigned accounts.

Work Experience: 

• 3+ years of sales/marketing and strategic account management (including support). 
• Experience working with large enterprise customers or vendors.
• Exceptional communication skills, highly organized, collaborative, and detail oriented.
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
• Knowledge of the legal market and developing technologies.
• Experience working with key accounts simultaneously including knowing the structure (people and titles) of events and/or marketing departments; troubleshooting and saving accounts.

Education/Training: 

• Bachelor’s degree in business, marketing or related field preferred or commensurate experience.

Skills/Capabilities/Technical: 

• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
• Strong Salesforce and MSOffice skills.
• Must work independently and be comfortable working in a remote environment.

About International Legal Technology Association

The International Legal Technology Association serves the professional needs of more than 24,000 U.S. and international legal technology professionals and their organizations. Our core values—respect, commitment to members, sharing of information and promoting lifelong learning—drive all we do to support the peer-driven organization that is ILTA. ILTA staff demonstrates excellence throughout 5 main areas of our organization: Membership, Events, Business Partnerships, Marketing and Communications, Technology/IT/Operations. Our focus is to achieve results for our membership and the legal technology profession at large. Much of the value we provide as an association occurs through the coordinated efforts with our global volunteer membership teams. ILTA offers a comprehensive benefits package that includes medical (PPO, HSA, and HMO plan options), dental, vision, life insurance, team member assistant programs, long term disability options, and flexible spending accounts. In addition, there are employee-paid supplemental options including pet insurance, legal aid and other discounted benefits. We offer paid vacation, sick time and holidays. ILTA is an equal opportunity employer of p...rotected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status, sexual orientation or any other protected characteristic. All personnel actions, such as compensation and benefits will be administered in accordance with the principles of equal employment opportunity. ILTA encourages the referral of qualified individuals with disabilities, veterans, women and minorities. ILTA Core Values: These are the beliefs and behaviors that inform everything we do as an organization: Respect our colleagues; Commit to the highest standards of professionalism; Provide unbiased and accurate information; Maintain the highest ethical standards; Nurture skills and talents to promote lifelong learning; Develop and enhance strategic relationships; Provide opportunities to celebrate volunteers and maximize their value to foster a trusted resource community; and Foster diversity, equity and inclusion throughout the ILTA community.

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