Masuda Funai is seeking an IT Support Specialist to provide professional and timely customer service/technical support to all Masuda Funai’s end users, including implementing, maintaining and troubleshooting computer hardware and software applications and providing end user education. The position works with the Director of IT to support the firm’s technology infrastructure. Responsibilities Respond to hardware, software, telephony, or other IT-related requests from employees in a professional and timely manner; enter and update Help Desk tickets Investigate technical issues and hardware failures and determine resolution, or escalate, as appropriate Order, deploy and install IT equipment, including laptops, desktop
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