Our Information Technology department is seeking a Service Support Analyst who will be responsible for coming up with solutions and workarounds for computer hardware, operating system, network and application problems. The analyst will provide first-line investigation and diagnosis of incidents following the incident management process, respond to user calls, listen to user needs and/or issues and provide helpful solutions to their problems. Responsibilities Include: Provide computer, network and software support to the end-user community via telephone, email, remote-access, or in-person. Install or relocate computers systems, including monitors, printers and scanners. Install application software based on corporate standards and en
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