Ballard Spahr LLP, a national law firm with 15 offices across the country is seeking a Technical Support Manager to manage a team of Technical Support Specialists with the goal of providing service excellence to the organization. This position is responsible for recruiting, performance reviews, promotions, salary negotiations and the performance management of employees reporting into the associated functional areas. We are looking for someone with the appropriate technical background and managerial skill set. Responsibilities include but are not limited to: Managing the relationship with the firm’s managed Technical Support provider to provide efficient diagnosis and resolution of service requests and incidents reported by the end users Implementing Key Per
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