Dentons US LLP is currently recruiting for an IT Service Delivery Lead.  This position will supervise the Firm’s service desk team, their processes and their support readiness in our everchanging and fast paced environment. This position will report directly to the IT Service Delivery Manager.  Responsibilities Supervise the Service Desk, participate in projects, and oversee support readiness of installations. Facilitate IT communication through IT Notices during both planned and unplanned service interruptions. Manage Problem and Incident Management to ensure SLAs are met or exceeded. Define Service Level Agreements (SLAs) for contracted services and ensure proper escalation flows. Provide technical advice on esca