ILTA Career Center

ServiceNow Developer

Locations:
Seattle, WA
Portland, OR
Phoenix, AZ
Madison, WI
Denver, CO
Dallas, TX
Boise, ID
Bellevue, WA
Austin, TX
Chicago, IL
Washington, D.C.

Job Description:
At Perkins Coie, we look for individuals who are self-motivated, dedicated to providing value and superior service, and above all, have a high degree of integrity and enthusiasm for their work. We have created a company culture that is based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancingdiversity and inclusionboth within the firm and throughout our collective communities. Work for one of the100 Best Workplaces in America. Get great health insurance, tuition reimbursement, and paid sabbaticals.

GENERAL PURPOSE
Perkins Coie LLP has an immediate opening for a Software Developer to serve as a member of the ServiceNow team. This role will work with IT service owners, process owners, and various service delivery groups to develop technical solutions that satisfy the business needs of Perkins Coie.

ESSENTIAL FUNCTIONS
The following essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation.
• Development: Follow documented procedures to complete application or system-level changes and upgrades. Develop, configure, and customize ServiceNow applications and services. Ensure tool configuration consistency across development and production environments. Support the entire development lifecycle and integrate ServiceNow applications with other programs.
• Test & Deployment: Follow and perform tests to ensure appropriate implementation of new changes and upgrades. Perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security. Create and review test plans to assure business workflow and reporting meet requirements when implemented.
• End User Support: Assists the platform administrator with incident resolution. Manage and escalate issues to the service management vendor when appropriate. Troubleshoot bugs, fix defects, and support users of applications developed by the enterprise application development team. Build and maintain effective working relationships with users and peers and work effectively in a team environment.
• Professional Development: Maintain professional and technical knowledge by attending educational workshops, reading articles and publications, and attending user groups.
• Perform other duties, as assigned.
• Be present at work during regularly scheduled working hours and as needed in the position, consistent with the firm's attendance expectations.

SPECIFIC SKILLS REQUIRED
• Working knowledge of the ServiceNow modules including IT Service Management (ITSM) of incidents, requests, changes, problems, and CSM
• Working knowledge of networking in a Microsoft Windows environment including client/server and web technologies
• Working knowledge of Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and of working in a SaaS environment
• Experience in developing integrations between ServiceNow and other systems via APIs
• Strong oral and written communication skills
• Ability to exercise good judgment in prioritizing multiple tasks and addressing problems while under time and resource constraints
• Being a self-starter with strong time management skills, attention to detail, and a commitment to quality
• Experience with ITSM dashboard design

SPECIFIC SKILLS PREFERRED
• General understanding of the applications and business workflows of law firms
• Working knowledge of IT asset management (SAM and Hardware), configuration management database (CMDB), and IT operations management modules
• Understanding of ITSM lifecycle workflows and Service Management Integration
• Understanding of Agile methodologies (Scrum)
• Experience writing PowerShell scripts
• Experience with data analysis and reporting
• Experience with the ITIL Framework

EDUCATION AND EXPERIENCE
2-3 years of related Applications Support/Administration or Analysis experience. 3-5 years' experience developing in ServiceNow. Bachelor's degree in engineering or computer science is beneficial.

This position is eligible for an annual discretionary bonus, 401(k) plan, medical, dental, and vision insurance, accrued paid time off plan starting at 20 days annually, personal medical and parental leave, up to ten paid Holidays, and family care benefits. More information regarding benefits and programs may be foundhere.

This position may be filled in the following location(s). The compensation depends on qualifications and experience.

Colorado compensation range: $100,140 to $157,650 annually
Washington State compensation range: $105,630 to $166,300 annually

#TechDept
#LI-Hybrid

To Apply, visit:
https://perkinscoie.wd1.myworkdayjobs.com/perkinscoieexternal/job/Seattle-WA/Senior-ServiceNow-Developer_R0004307





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